When I started consulting in ISO 9000, over 10 years ago, the companies I came in contact with, could have been more successful in their day to day practices had they understood that their methods of operation are connected. In other words, each process is a hand off to the next process much like runners passing a baton during a relay race. If a team member drops the baton or stumbles, the next team member is put at a disadvantage. The passing of the baton becomes an essential part of the process. When essential parts of the process are not connected, the costs are high not only for team morale, but in terms of hidden loss of dollars that show up in mistakes and declining profits. Ironically, this process begins with management passing along goals, objectives and leading the organization as a total package of connected events rather than as separate, task oriented functions.

The reason I believe that ISO 9001 benefits the organization, is that working towards meeting the requirements of ISO 9001 causes tough questions to be asked about how the organization conducts business. If systems are structured thoughtfully and carefully, it becomes apparent where holes exist and where improvements can be made. This discovery, allows for processes to be reconnected allowing for a smoother race eliminating waste in terms of time and money.

The philosophy of my company is to first understand your philosophy and then ensure that the systems we develop make sense for you while incorporating the requirements of ISO. At Pathway, we want your team to be prepared to run a great race!